FAQs

What's the best way to contact you?

The best way to reach me is through the contact form on the 'Contact Me' page or by email at: contact [at] impulsenotion.com

I will get back to you ASAP.

You may also leave a message at my business number: 718-218-4865

I am a one person operation, but I will do my best to respond as quickly as possible.

 

How can I be notified about new items in the store?

I am so glad you asked! Sign up for the newsletter at the bottom of the homepage.

 

Do you provide jewelry customizations?

Yes, where possible. I can convert pierced to non-pierced (and vice versa), lengthen or shorten chains, change charms, and other small adjustments according to a customer's wishes.

However, customization may not be possible in some cases (e.g., butterfly backs, heavy earrings)

Add your request as a note to your order, or send me an email.

 

What are the earring post sizes?

I usually use 4mm ball posts. However, for large earrings I will use 5mm ball posts to make them sturdier. For thin-chained, delicate earrings I will use 3mm posts.

 

What are the earring hoop sizes?

I generally use 14mm hoops. However, I may use larger or smaller hoops if those are the only ones available. (The diameters differ by at most a few mm.)

Some earring designs use a hingeback hoop which is about 25mm in diameter.

 

What is your jewelry made of?

I try to get stainless steel materials. Stainless steel is an alloy.

Some charms may be made of zinc alloy.

Overall, I would say all my jewelry is made of metal alloy.

 

Are your earrings hypoallergenic?

I try to get stainless steel parts because they are said to be quite safe.

However, since I do not oversee the manufacturing of the parts, I cannot guarantee that a supplier's process is free from trace metals such as nickel.

Nickel is usually the main culprit in metal allergies.

To err on the side of caution, I would have to say 'no' to be safe.

 

Do you accept returns or exchanges?

I do not accept returns or exchanges.

But please contact me if you have any problems with your order at contact [at] impulsenotion.com.

 

Damages and issues 
Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.

If there is a problem with the product, you could be eligible for a partial or full refund.

 

Where do you ship?

Domestic U.S. and select international countries.

If you do not see your country during checkout, please contact me. I will need to update the international shipping profile.

  

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

I am not responsible for delays due to customs.